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TERMS AND CONDITIONS

Matrix Hair & Beauty Academy Ltd, having physical office address at Aldham Business Centre, Aldham, Colchester, Essex, CO6 3PN (hereinafter also referred to as “Company”, “we”, “our”, “Matrix Hair & Beauty Academy”or “us”) operates https://www.matrixbeautyacademy.co.uk/ (“Website”) and provides online and offline (in person), beauty, hair and aesthetic courses to the learners  (“Services”).

These Terms and Conditions (“Terms”) govern the Products (which include “Courses”) and use of the Services provided by the Company By accessing and/or otherwise using the Services in any manner, you, therefore, agree that you have read and accepted these Terms. We reserve the right to modify these Terms, without notice, at any time. You understand that your continued use of the Services after these Terms have been modified constitutes your acceptance of these Terms as amended.

Regularly checking and reviewing this page ensures that you are updated on the terms and conditions governing your use of the Services.

If we believe that the modifications are material, we will notify you of the changes by posting a notice on our Website, or emailing you at the email address provided to us by you, and as we may deem appropriate. What constitutes a material change will be determined by us, at our sole and absolute discretion.

AGREEMENT TO TERMS

These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Website including but not limited to delivery of information via the Website whether existing now or in the future that links to the Terms. These Terms are effective for all existing and future customers. By accessing this Website, you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Website is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

The terms ‘visitor(s)’, ‘user(s)’, “your” and ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Website at any point in time.

REGISTRATION, ACCOUNTS, AND PASSWORDS

A User is required to create an account by using an email and password and providing the necessary details about the User in order to be eligible to use our Services.

User(s) are responsible for the personal protection and security of any password or email you may use to access the Website. You are responsible for all activity conducted on the Website that can be linked or traced back to your email or password.

You are obligated to immediately report a lost or stolen password or email to our Customer Service. If you believe someone has used your password or account without your authorization, you must notify Customer Service immediately. 

We reserve the right to access and disclose any information, including user names of accounts, and other information to comply with applicable laws and lawful government requests.

ELIGIBILITY CONDITIONS

In order to use the Website, You need to be 18 (eighteen) years of age or older. The Website may only be used or accessed by such Persons who can enter into and perform legally binding contracts under the applicable laws.

The Company shall not be liable in case of any false information is provided by the User including the User’s age and the User and/or his natural or appointed guardian alone shall be liable for the consequences as per the applicable laws.

The Company disclaims all liability arising out of such unauthorised use of the Website and any third-party liability arising out of Your use of the Website if You are a minor.

EMAIL COMMUNICATION 

By purchasing on the Website or otherwise creating an account on the Website, you understand that we may send you communications or data regarding our courses. You agree to receive such communications from us. 

Unless such email is necessary to facilitate a transaction, such as to complete a sale or provide you with information related to a purchase, we will give you the opportunity to opt-out of receiving these commercial emails from us by following the opt-out instructions provided in such message(s). Opting out may prevent you from receiving email messages regarding special offers, improvements, or other updates. 

You also agree that all notices, disclosures, agreements, and other communications that we provide to you by email satisfy any legal requirement that such communications be in writing. Your consent to receive communications and do business by email, and our agreement to do so, applies to all of your interactions and transactions with the Company. Please keep us informed of any changes in your email address so you may continue to receive our communications without interruption.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this Website is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Website is at your own risk.

We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

MODIFICATIONS TO THE SERVICE AND PRICES

The Company aims to ensure that the prices of all courses offered for sale are true and correct. However, from time to time, the prices of certain courses may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Prices for our courses (online or offline) are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SUBSCRIPTION AND PAYMENT

By subscribing to our courses, you agree to pay the applicable fees for your subscription as set forth on our website or as otherwise agreed in writing. You may be required to provide valid and current payment information in order to subscribe to our courses.

You are responsible for all charges incurred under your account, including any applicable taxes, fees, and surcharges. We reserve the right to seek payment through any means available to us, including, but not limited to, the use of a collection agency.

We may use third-party payment processors to facilitate your payment of course fees. You acknowledge and agree that your use of any such third-party payment processor will be subject to the terms and conditions of such processor.

COURSE CONTENT AND MATERIALS

All course content and materials provided to you in connection with our courses are the sole property of the Company and are protected by intellectual property laws. You acknowledge and agree that you are only entitled to use such content and materials for the purpose of participating in the applicable course and for no other purpose.

The course content and materials are provided “as is” and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the course content and materials will be error-free, uninterrupted or free from viruses or other harmful components.

We reserve the right to modify, update, or remove any course content or materials at any time without notice. We shall not be liable to you or any third party for any such modification, update, or removal.

You agree to maintain the confidentiality of all course content and materials and to use such materials only for your own personal educational purposes. You may not share, distribute, or otherwise disclose any course content or materials to any third party without our prior written consent.

Any unauthorized use of our course content and materials may result in immediate termination of your enrollment in the applicable course, and may also result in legal action against you for copyright infringement and other applicable claims.

DISSATISFACTION WITH THE SERVICES

In the event that you are dissatisfied with the course, please inform us promptly and provide us with the following details:

  • The specific reasons why you believe we have not met your expectations;
  • The relevant date, if applicable, of the issue;
  • When and how you discovered the issue;
  • The outcome of the issue;
  • Your recommended course of action for us to take in order to rectify the matter and regain your trust.

In order to accomplish this, it is imperative that you reach out to us via email compliants@matrixbeautyacademy.co.uk by adding the sentence “Dissatisfaction with the Services” in the subject line.

COMPLAINTS AND FEEDBACK

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

All complaints are handled in accordance with Our complaints handling policy and procedure, available from requesting via email at compliants@matrixbeautyacademy.co.uk and our website using the Complaint Form.

BOOKING AND PAYMENT POLICY

You are responsible for ensuring that all booking details and payment information are correct and up-to-date. Acceptance of our booking terms and conditions means that the individual is liable for full payment of the entire booking, even in the event of non-attendance or illness.

A non-refundable booking fee of £50 or full payment is required at the point of booking, unless otherwise stated. For courses that include a kit, the kit fee will be taken as a non-refundable payment for products. Dermal filler and anti-wrinkle courses require a £200 booking fee.

We also offer you a “Book Now – Pay Later” facility. By choosing this facility your bookings will initially be reserved, but places will not be confirmed until full payment has been received and cleared with Matrix Hair & Beauty Academy. Full payment must be received at least 7 days before the booking date.

Final cash payments will only be accepted with prior consent and must be made upon arrival on the course date.

REBOOKING POLICY

Courses can be rebooked, but this must be done at least 14 days before the scheduled course date. If notice is given within 14 days of the scheduled course date, a rebooking fee of 20% of the full course price will be charged.

Once the course date is cancelled it is the learner’s responsibility to contact Matrix Hair & Beauty Academy to book their new course date. If a new date is not booked within 6 months of the original course date then all monies paid will be lost and the course will need to be rebooked

REFUND AND CANCELLATION POLICY

Any deposits made for bookings are strictly non-refundable and can be transferred to other bookings. Once eLearning materials have been released, no refunds will be issued for any reason.

In the event of cancellation by the individual, the booking fee or full payment is non-refundable unless cancellation is due to illness or other extenuating circumstances, as determined by Matrix Hair & Beauty Academy in its sole discretion.

​​MODEL CONSENT AND RESPONSIBILITY

Models who participate during the courses provided by Matrix Hair & Beauty Academy must be fully informed of the following:

  • Course times, location, and procedures, Costs associated with the procedures, possible complications that may arise during or after the treatment;
  • Post-treatment Models will liaise with their learners to discuss concerns;
  • Models agree to pay for any products required for post-treatment works.

CERTIFICATION

To obtain a certificate of achievement from Matrix Hair & Beauty Academy, Learners must fulfill the following requirements:

  • Completed assignment(s): Learners must complete all assignments and coursework as outlined in the course.
  • Successful final assessment(s): Learners must achieve a passing grade on their final assessment(s), which will be based on the course content and learning objectives.
  • Full and final payment of invoice/payment plan: All outstanding fees and payments must be paid in full before the certificate can be issued.

Learners who meet these requirements will be issued a certificate of achievement by Matrix Hair & Beauty Academy. Certificates will be sent to learners via email or postal mail within 30 days of completing the course.

RIGHT TO USE AND PUBLISH YOUR INFORMATION

You grant Matrix Hair & Beauty Academy the right to use your name, photograph, videos and any work you produce as part of coursework to promote the course in a reasonable and truthful manner.

PRIVACY AND USAGE OF COOKIES

We will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms. By using the Website, you signify your acceptance of the Company’s Privacy Policy.

Members signing up for the Website are opting in to receive newsletters and other special offers through emails/notifications from the Website. If you do not wish to receive these emails, you may opt-out anytime. 

Please refer to our Privacy Policy and Cookies Policy.

INTELLECTUAL PROPERTY RIGHTS

“Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, moral rights law, trade secret law, trade mark law, unfair competition law, publicity rights law, privacy rights law, and any and all other proprietary rights, as well as, any and all applications, renewals, extensions, restorations and reinstatements thereof, now or hereafter in force and effect worldwide.

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by the domestic as well as international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. 

The compilation of all content on the Website is our exclusive property and is protected by domestic as well as international copyright and database rights laws.

You hereby agree to not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Website or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

SECURITY OF THE PLATFORM

You agree not to violate, or allow others to violate, any aspect of the security of Our Website. Additionally, you are prohibited from using any software tool for the purpose of extracting data from our website.

It is imperative to comprehend that any such violation of the website’s security is considered illegal in many jurisdictions and may result in criminal prosecution. Hence, it is your responsibility to ensure that you do not engage in any activities that could compromise the security or integrity of Our Website.

We hold the security of our website in high regard and implement various measures to prevent unauthorized access, use, modification, or disclosure of information. 

Any violation of this security provision may result in the immediate suspension or termination of your account and legal action for damages or other violations of the law. As a result, it is essential that you utilize Our Website responsibly and adhere to all applicable laws and regulations.

ACCEPTABLE USE 

You may use the Platform and the Services only for lawful purposes and in accordance with these Terms of Service.

You hereby agree not to use the Platform and the Services:

  1. In any way that violates any applicable national or international law or regulation.
  2. For the purpose of exploiting, harming, or attempting to exploit any person or harm minors in any way by exposing them to inappropriate content or otherwise.
  3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  4. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

Additionally, you agree not to:

  1. Allow anyone else to use the Website to post or otherwise publish:
    1. copyright works;
    2. commercial audio, video or music files;
    3. unlicensed software;
    4. links to any of the material specified in this paragraph;
    5. pornographic Material;
    6. any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.
  2. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  3. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which the Platform is stored, or any server, computer, or database connected to Service.
  4. Take any action that may damage or falsify Platform’s reputation.
  5. In any way decompile, reverse engineer, or disassemble any material or content on the Platform.
  6. Otherwise, attempt to interfere with the proper working of the Platform and the Service.

INDEMNIFICATION

You understand and agree that you are personally responsible for your behaviour on the Website. You agree to indemnify, defend and hold Company harmless from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the Website or the Content, or any violation by you of these Terms.

NO WARRANTY

You acknowledge and agree that the Services are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Services and any content, course or services accessed or obtained thereby is at your sole risk and discretion.

We do not represent or warrant that: (a) the use of the Services will be secure, timely, uninterrupted or error-free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Services will meet your requirements or expectations; (c) errors or defects in the Services will be corrected; or (d) the Services and our server(s) are free of viruses or other harmful components.

All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.

The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). 

No advice or information, whether oral or written, obtained by you from us or from the Services shall create any representation, warranty or guarantee. Furthermore, you acknowledge that we have no obligation to support or maintain the Services.

We disclaim any and all liability or responsibility in relation to the Website Content made available through the Services, including but not limited to the Content uploaded by users or the third-party content (feedback or comments) and services. We are not responsible or liable in any manner for the third-party content and services associated with or utilised in connection with the Services, including the failure of such third-party content and services, including but not limited to the content and/or services of our Business Partners.

We maintain and shall have the right at any time to change, modify, correct, add to, discontinue, or retire any aspect or feature of the Website and/or the Services, including, but not limited to, hours of availability, equipment needed for access or use, or the availability of the Services (or any part thereof) on any particular device or communications service. We have no obligation to provide you and/or the Business Partners with notice of any such changes, and we are further under no obligation to provide you with any support, error corrections, updates, upgrades, bug fixes, and/or enhancements of the Website and/or the Services.

GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in all respects in accordance with the Laws of the United Kingdom (UK) and ​​shall have exclusive jurisdiction over any dispute arising under this Agreement.

NOTICES

Legal notices must be served on the email address provided in the ‘Contact Us’ clause. Notice will be deemed given 48 hours after the email is sent unless the sending party is notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the registration process. In such case, notice will be deemed given three days after the date of mailing.

LEGAL DISPUTES

If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. We strongly encourage you to first contact us to seek a resolution. If your dispute is not resolved by contacting Customer Service, all legal notices and formal disputes should be sent to Company’s email id in accordance with the above-mentioned Clause. We agree to consider resolving the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation in accordance with the Laws of the United Kingdom (UK).

The Place for alternative dispute resolution is in the United Kingdom (UK).

REMOVAL OF DOUBTS

Notwithstanding anything stated in this Regulation for any unforeseen issues arising, and not covered by this regulation, or in the event of differences of interpretation, the CEO of the Company may take a decision as he/she may deem fit. The decision of the CEO shall be final.

MISCELLANEOUS

Severability – The provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this, agreement. If any provision or part-provision of this Agreement is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that as amended, It is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.” 

Entire Agreement – The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Waiver – If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

Amendments – Notwithstanding anything contained hereinbefore, The Company may amend and implement the Terms, whenever required, in the interest of maintaining the standard and improving user experience without any prior notice and you shall be governed by such Terms so implemented from time to time. Please review the Terms from time to time on a regular basis since your ongoing use is subject to the Terms as amended. 

Force Majeure – No one shall be liable for any delay or failure in performance due to events outside the defaulting Party’s reasonable control, including without limitation acts of God, earthquake, riots, war, acts of terrorism, fire, epidemics, or delays of common carriers or other circumstances beyond its reasonable control.

TERMINATION OF ACCOUNT

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

CONTACT US

After reviewing this policy, if you have any additional questions, concerning these Terms and Conditions, please contact us by sending an email to enquiries@matrixbeautyacademy.co.uk  by adding the word “Terms” in the subject line.

Last Updated: April 2, 2023.